Delivery information

Your pack shipment

Orders of our Webshop are delivered to the Customer depending on the destination with DHL, GLS or FedEx express courier services. Delivery of the packages takes place on working days between 8-17 o’clock. In case you are not at home in the aforesaid period, then it is more practical (if you have the opportunity) to give the address of your workplace. The courier service attempts delivery two times. Delivery fee of failed delivery due to the fault of the Customer shall be borne by the Customer!

Duties & Taxes

CUSTOMERS IN THE EUROPEAN UNION, NORWAY and SWITZERLAND:

We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier, however you may have to pay VAT, which is included in the price and in your total at the checkout.

ALL OTHER CUSTOMERS:

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

Please note delivery of your order may take longer during sale or other busy periods.

Standard delivery times for products under pre-order:

If there’s a product in your order you have pre-ordered, your shipment will be placed with among with the other products.

Cash On Delivery (COD) to foreign countries
(Slovenia & Slovak Republic)

The Cash on Delivery service is a convenient payment option, guaranteeing secure payment upon delivery at the comfort of Your home. Parcels labelled "cash on delivery" can be collected to the recipient against payment for the goods. You can carry out payment for the Cash on Delivery service with cash, debit and credit cards with the courier.

  

EXPRESS SHIPPING

Country ­*	Carrier	Days**	Delivery fee	COD***
AUSTRIA	DHL	24 hours	15.00€	-
AUSTRALIA	DHL	24 hours	32.00€	-
BELGIUM	DHL	24 hours	20.00€	-
CZECH REPUBLIC	DHL	24 hours	20.00€	27Kć
SOUTH AFRICA	DHL	24 hours	31.00€	-
UNITED KINGDOM	DHL	24 hours	20.00€	-
FINLAND	DHL	24 hours	20.00€	-
FRANCE	DHL	24 hours	20.00€	-
GREECE	DHL	24 hours	20.00€	-
HOLLAND	DHL	24 hours	20.00€	-
CROATIA	DHL	24 hours	20.00€	-
JAPAN	DHL	24 hours	31.00€	-
CANADA	DHL	24 hours	25.00€	-
KUWAIT	DHL	24 hours	31.00€	-
POLAND	DHL	24 hours	20.00€	-
LITHUANIA	DHL	24 hours	20.00€	-
LUXEMBURG	DHL	24 hours	20.00€	-
HUNGARY	GLS	24 hours	990 HUF + 50%	600 HUF
MONACO	DHL	24 hours	20.00€	-
MONTENEGRO	DHL	24 hours	31.00€	-
MALTA	DHL	24 hours	20.00€	-
NORWAY	DHL	24 hours	20.00€	-
GERMANY	DHL	24 hours	15.00€	-
ITALY	DHL	24 hours	20.00€	-
PORTUGAL	DHL	24 hours	20.00€	-
ROMANIA	DHL	24 hours	15.00€	-
SPAIN	DHL	24 hours	20.00€	-
SWITZERLAND	DHL	24 hours	20.00€	-
SWEDEN	DHL	24 hours	20.00€	-
SERBIA	DHL	24 hours	20.00€	-
SLOVAKIA	DHL	24 hours	15.00€	-
SLOVENIA	DHL	24 hours	15.00€	-
TURKEY	DHL	24 hours	31.00€	-
ESTONIA	DHL	24 hours	20.00€	-
IRELAND	DHL	24 hours	20.00€

*With DHL Express the delivery time is 18-24 hours

** The 24 hrs delivery time is only available on workdays

*** Cash on delivery is accepted only in those countries where the extra charge is shown

**** Import duties and taxes are not included!  Please be aware, your order will be shipped with import delivery duties and VAT unpaid – this means you may have to pay for local duty, VAT and administration fees upon receipt of your order or at a later date depending on your customs authority.

ECONOMY SHIPPING

Country ­*	Carrier	Days **	Delivery fee	COD***
AUSTRIA	GLS	5-7	8.00€	-
BELGIUM	GLS	5-7	10.00€	-
BOSNIA HERZEGOVINA	Fedex	3-5	-	-
BULGARIA	GLS	5-7	10.00€	-
CROATIA	GLS	5-7	8.00€	-
CZECH REPUBLIC	GLS	5-7	216Kć	27Kć
DENMARK	DHL	2	16.00€	-
ESTONIA	DHL	2	16.00€	-
FINLAND	DHL	2	16.00€	-
FRANCE	DHL	2	16.00€	-
GERMANY	GLS	5-7	10.00€	-
GREECE	DHL	2	16.00€	-
HUNGARY	GLS	3-5	990 HUF	600 HUF
IRELAND	DHL	2	16.00€	-
ITALY	DHL	2	16.00€	-
LATVIA	Fedex	3-5	22.00€	-
LITHUANIA	DHL	2	16.00€	-
LUXEMBOURG	GLS	5-7	10.00€	-
MACEDONIA	Fedex	3-5	-	-
MALTA	DHL	2	16.00€	-
MONACO	DHL	2	16.00€	-
MONTENEGRO	Fedex	3-5	27.00€	-
NETHERLANDS	GLS	5-7	10.00€	-
NORWAY****	DHL	2	16.00€	-
POLAND	GLS	5-7	10.00€	-
PORTUGAL	DHL	2	16.00€	-
ROMANIA	GLS	5-7	8.00€	-
SERBIA	DHL	2	16.00€	-
SLOVAK REPUBLIC	GLS	5-7	8.00€	-
SLOVENIA	GLS	5-7	8.00€	-
SPAIN	DHL	2	16.00€	-
SWEDEN	DHL	2	16.00€	-
SWITZERLAND****	DHL	2	16.00€	-
UNITED KINGDOM	DHL	2	16.00€	-
TURKEY	FedEx	5-7	22.60€	-
KUWAIT****	GLS	5-7	25.00€	-
AUSTRALIA****	FedEx	5-7	25.00€	-
CANADA****	DHL	2	19.00€	-
SOUTH AFRICA****	FedEx	5-7	25.00€	-
JAPAN****	FedEx	5-7	28.00€	-

*Countries not listed in the table does not deliver

** From the date of dispatch of the package delivery time

*** Cash on delivery is accepted only in those countries where the extra charge is shown

**** Import duties and taxes are not included!  Please be aware, your order will be shipped with import delivery duties and VAT unpaid – this means you may have to pay for local duty, VAT and administration fees upon receipt of your order or at a later date depending on your customs authority.