Delivery information

Your pack shipment

Orders of our Webshop are delivered to the Customer depending on the destination with DHL, GLS courier services. Delivery of the packages takes place on working days between 8-17 o’clock. In case you are not at home in the aforesaid period, then it is more practical (if you have the opportunity) to give the address of your workplace. The courier service attempts delivery two times. Delivery fee of failed delivery due to the fault of the Customer shall be borne by the Customer!

Duties & Taxes

Customers in the European Union, Norway and Switzerland

We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier, however you may have to pay VAT, which is included in the price and in your total at the checkout.

Please note delivery of your order may take longer during sale or other busy periods.

Standard delivery times for products under pre-order

If there’s a product in your order you have pre-ordered, your shipment will be placed with among with the other products.

Cash On Delivery (COD) to foreign countries

(Slovenia, Slovak Republic and Czech Republic)

The Cash on Delivery service is a convenient payment option, guaranteeing secure payment upon delivery at the comfort of Your home. Parcels labelled “cash on delivery” can be collected to the recipient against payment for the goods. You can carry out payment for the Cash on Delivery service with cash, debit and credit cards with the courier.

EXPRESS SHIPPING

* The delivery time is only available on workdays
** Cash on delivery is accepted only in those countries where the extra charge is shown
*** Import duties and taxes are not included! Please be aware, your order will be shipped with import delivery duties and VAT unpaid – this means you may have to pay for local duty, VAT and administration fees upon receipt of your order or at a later date depending on your customs authority.

ECONOMY SHIPPING

* Countries not listed in the table does not deliver
** From the date of dispatch of the package delivery time
*** Cash on delivery is accepted only in those countries where the extra charge is shown
**** Import duties and taxes are not included! Please be aware, your order will be shipped with import delivery duties and VAT unpaid – this means you may have to pay for local duty, VAT and administration fees upon receipt of your order or at a later date depending on your customs authority.