Search – General Terms and Conditions

This document is not meant to be for registering, it stays in electronic format. It is not classified as a written contract, it is written in Hungarian, and not point to at any behaviour codes.
In connection with the upcoming questions with the operation of the webshop, ordering and delivery, we are available on our given contacts.

The effect of this “General terms and Conditions” extends to the contractual relationships of the provider’s website and underdomain:

This “general terms and conditions” can be downloaded from the following link: (Hungarian)

1. Data of the Provider:

Name of the Provider SUGARBIRD Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság
Registered Office
(and official place of raising claims)
H-1036 Budapest, Lajos utca 126-130.
Contacts of the Provider
and e-mail address
Registration-number 01-09-893684
Tax-number 13990688-2-41
Name of the registry authority Fővárosi Törvényszék Cégbírósága
Phone Number +36 70 364 3620,
+36 1 426 5580
Number of data security registry NAIH-125416/2017.
Language of contract magyar
Name and address
of the domain provider

Tárhely.Eu Kft.

Address: H-1097 Budapest, Könyves Kálmán körút 12-14
Phone: +36 1 789-2-789


2. Basic provisons (by law)

2.1. The governing law is the hungarian law, especially the Civil Codex (2013.V.), the electronic commercial code (2001.CVIII.), and the sumptuary law (45/2014 (II.26.) for the interpretation and by this “general terms and conditions” not ruled question. The obligatory parts of the mentioned rules are authoritative without any other clause.

2.2. These Articles are effective law since 28th July 2017. and remaining in force until revocation. The provider can modify individually these Articles. The modifications need to be issued 11 (eleven) days before the effective date by the Provider. With using the webpage Users/Customers accepte automatically all the terms and conditions in connection with using the webpage.

2.3. The user acknowledges general terms and conditions compulsory as soon as a user log in the webshop – run by the Provider – or read its content. If the user does not accept terms and conditions does not have right to reach the content of the webshop.

2.4. The Provider reserves all rights in connection with the content and dissemination of the webshop and webpage. It is absolutely forbidden to download, (electronic) store, process, or sell Any content published in the webshop or part of them without written consent of the Provider.

3. Shopping, Personal Data

3.1. The User/Customer declares to accept this general terms and conditions, and to get to know the condition of the Data Management Document, and agree with that, while shopping on the webpage.

3.2. The User/Customer is liable to give its real, own data during shopping. The electronic contract with unreal or third person’s data is absolutely void. The Provider excludes the accountability if the User/Customer uses third person’s name, data while utilizing the service.

3.3. The Provider does not take liability for delivery default, any other problems or mistakes because of misguided or inaccurate information.

3.4. Service Provider takes no responsibility for any loss caused by that the User forgot his/her password or it became accessible to unauthorized persons as a result of any reason for which the Service Provider cannot be responsible.

4. Available products and services

4.1. The available products can be order exclusively online. The prices contain the legal tax, count in HUF (Hungarian Forint) or in Euro. Delivery cost is not included in the price. There are not any extra packing charges

4.2. The Provider marks the name, description, and photos of the products. Picture on the fact sheet can be different from the reality, they can be illustrations. The Provider does not take liability for the difference of the picture and the reality of the product.

4.3. If there is a product on sale available, the Provider informs users/customers about the sale and its length of time.

4.4. If there is wrong price shown in the Webshop – in spite of due diligence of the Provider- it is not required from the Provider to deliver for the wrong price but for the right price. Especially with regard of significantly divergent. For example: “0” HUF or “1” HUF because of a system error. The users/ customers can abandon the shopping.

4.5. In case of false price, there is an onerous contract between the real and the visualized price of the product. A costumer should recognize that. According to the Civil Codex (PTK. 2013. V.)the animus of clients must be concordant, and synallagmatic. If clients can not make a compromise, and there is not any concordant and synallagmatic animus’, there is not any binding agreements, which constitute a binding contract. According to these facts, the contract is void, if the acknowledgement of order based on the wrong/false price.

5. Process of ordering

5.1. User logs into the webshop after registration/or begin to shop without registration.

5.2. Users select the color of the product(s) and adjust the size.

5.3. Users put the chosen product(s) into the basket. The User can adjust the quantity of the products in the cart. Users can take a look at the cart any time, with clicking on the “cart” sign.

5.4. If Users would like to put further products in the basket, should choose the “Previous page” button. If Users do not want to buy any other products, check the quantity of the products in the basket. Users can delete the content with the button “remove – X”. To finalize the quantity User clicks on the “up/down” icons.

5.5. User chooses the delivery address, accapts the delivery offer and selects the delivery /payment method, which could be the followings:

5.5.1. Cost of delivery:

The cost internal delivery: 990 Ft (with taxes)
With cash on delivery: bruttó 1690 Ft
(990 Ft delivery fee + 700 Ft c.o.d. fee)

The packages are delivered by the GLS Hungary courier service in Hungary. The foreigner delivery fees and service providers are different in each country and delivery-zone. After setting the delivery address the system offers automatically the fees of that country.

The cost of delivery is detailed in the following document:

5.5.2. Payment methods:

  • Cash on delivery
    If the ordered product(s) is (are) delivered by courier-service, there is an opportunity to the Users/ Customers to pay the total sum in cash for the courier, after receiving the ordered products.

  • Online bank
    Users/customers have the opportunity to pay the total sum online, with bank card on the secured payment site used by the Service Provider. The User can pay the price of the product through the Paypal’s secured payment system:

  • The method of purchase with Paypal
    the details of the transaction appears on the left side of the website, and the two choice opportunity on the right side of the website:

    1. If you have Paypal account, after you have given your valid identity and password, you can see part of the pre-given bank card informations and the payable price. If more than one bank card were given, then you have to choose the one you want to pay with. After that you have to click on the Pay Now sign. When the payment is finished the website returns you to the webshop’s homepage.

    2. If you don’t have Paypal account, then you have the opportunity to fill a form and pay with a Guest Paypal access, without any need of a registration in the Paypal’s system. The form needs the following informations (most of them are required to fill in):

      Card number
      Expiration date The expiration date of your bank card month/year
      CSC code The 3-digit number on the back of your bank card (above your sign)
      First name
      Last name
      Postal code
      Telephone A valid telephone number of yours, which can be used in case your bank needs to get in touch with you. You have to give the country code and area code.
      Email address The authentication about the payment goes to this e-mail address.

5.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or both side has a chance to rescind the contract.

5.7. The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The User/customer is liable to check the package in front of the courier. The User is liable to ask for a statement of damage in case of any damages on the wrapping or in (on) the product, in case of any damage the user is not liable to accept the package. Post-claim or any claims without a statement of damage will not be accepted by the Provider! The delivery of the packages are done on workdays between 8 a.m. – 17 p.m.

5.8. After the user/customer gives its data, the User can send the order by clicking on the “Pay” button, but before, the given data can be checked again, note can be added to the order, or wishes can be sent by e-mail in connection with the order.

5.9. Correction of data input failure: The user can always step back to the stage before, where failures can be corrected, before closing the process of ordering.

5.10. The user/customer gets an email of confirmation after sending the order. If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered “arrived” to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.

5.11. The user notes that the confirmation detailed in the previous point is just an automatic confirmation, it does not make a contract. The contract is created when the the Service Provider send another e-mail notification about the fulfilment of the order to the User, after the previously detailed automatic confirmation.

5.12. The User can follow the process of the order until the close of the order with the help of the Order tracking menu item. There the User can find all of his/her orders. Each order can be identified by its own, unique order number. The package can be tracked with the package tracking identification by the User on the webpage of the courier service.

6. Order processing and fulfilment

6.1. Orders are fulfilled in opening hours. There are opportunities to order after that time as well. If the order arrives after opening hours, it will be covered the day after. The customer service of the provider confirms always electronically, when orders can be fulfilled.

6.2. The general fulfilment deadline is –counting back from the date of confirmation - 3-5 business days depending on the method of payment.

6.3. Based on the sales contract the Service Provider is bound to transfer the ownership of the product, and the User is bound to pay the price and takeover the product.

6.4. If the seller is venture and the customer is consumer, and the seller assumes the provisioning of the product, the threat of such damage is the responsibility of the customer when the the customer or a choosen third-party gets it. The threat of damage is the responsibility of the customer when the courier takes the product, if the courier is commissioned by the customer, only if the courier was not recommended by the seller.

6.5. If the seller is venture and the customer is consumer, in lack of the different arrangement of the parties, the seller (based on present Terms: Service Provider) is bound to provide the product for the disposal of the customer (User) in no time after the contract has been made but at least in 30 days.

6.6. If the Service Provider is late, the User is authorized to pin an extension of time. If the Service Provider does not fulfill in the deadline, the User is authorized to desist from the contract.

6.7. The User is entitled to desist from the contract in case of lack of extension of time, if:

  1. the Service Provider refused to fulfill the contract; or
  2. the contract should have been fulfilled according to the agreement of the parties or in the determined period of completion – and not another time.

6.8. If the Provider does not fulfil the bound by contract, because the product does not available, the provider’s duty to inform the user immediately, furthermore the provider must repay immediately, or the latest within 30 days.

7. Waiver clause

7.1. According to the directive 2011/83/ EU of the European Parliament and Commission, further about rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the user can rescind 14 days from the date of delivery, can return the ordered product(s) and no grounds need to be alleged. Without this information users can exercise the cancellation right for 1 year.

7.2. The time for withdrawing lapses after the day of receipt the package from the courier or third person, in 14 days.

7.3. The customer can exercise the waiver clause between the time of entering in a contract and reception.

7.4. The send-back cost must be paid by the customer, the enterprise does not take these costs.

7.5. In case of exercising the right of waiver clause, the customer does not impose any other cost, but the provider can claim the cost of damage because of not proper use.

7.6. Withdrawing is not the customers legal due in case of not pre-produced product, which was made according to the instructions of the customer or according to the wish of the customer, or in case of such product, which is individualized.

7.7. Customers can not exercise cancellation of the agreement in connection with:

  1. The Contract of the service, after the fulfilment of the service, if the Service Provider started the service with the previous, explicit permission of the consumer and the consumer noted that he/she lose the right of repossession after the total fulfilment of the service;
  2. In case of products or services, whose prices can not be influenced by financial market services, it depends on the possible fluctuation in the available term of the withdrawal right;
  3. perishable goods or short “best before” term
  4. gas-tight products, which can not be sent back after opening because of health-care or hygienic reason
  5. in case of a product, which blends with another products because of its type, after the handover;
  6. in case of alcoholic drinks, which has a value what can be not impressionable b the company and depends on the market fluctuation, and the signatories have settled about the price of this product at the conclusion of the contract, but the accomplishment of the contract is 30 days after the date of the conclusion of the contract;
  7. in case of enterprising contracts, when the company gets in contact with the customer because of the explicit request of the customer for repairing or maintenance;
  8. in case of wrapped audio or video recordings, and computer software sales, after the opening of the package;
  9. in case of newspapers, journals and periodicals, except subscription contracts;
  10. in case of contracts of public auctions;
  11. in relation to a contract about the provision of accommodation other than for residential purpose, transport of good, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
  12. digital –data on not tangible assets, if the fulfilment has begun for the customer’s previous consent, and in the same time the customers declare to lose the cancellation rights.

7.8. Provider has to refund the expenses of the customer inclusive the delivery cost, immediately after return the products or arrival the confirmation of cancellation, but within 14 days.

7.9. In case of returning the costs, the same method of payment should be used, except the customer agree to an other method of payment. The customer does not have any extra expense in connection with returning.

7.10. The Customer has to return or leave on the address of the Provider the products without any undue delay, but not later then 14 days, counting from the day of notification of confirmation the cancellation to the Provider.

7.11. The Customer can send the withdrawal form in 14 days, in case of withdrawal in writing.

7.12. The Customer meet the deadline of returning, if the customer returns or send back the products within 14 days.

7.13. The Customer covers the cost of return of the products, except the enterprise incurs expenses.

7.14. The Provider does not have to repay the extra cost to the Customer, if the customers choose a different delivery method, but not the cheapest delivery method.

7.15. The customer can just be called to account for amortization of value in the products, if it was accused by the not appropriate treatment according to the profil, characteristic, and running in general.

7.16. The returning can be hold back by the Provider, until getting back the products, or the customer has not given any evidences of returning. The previous point of time should be taken into consideration.

7.17. If the customer would like to exercise the cancellation right, it can be announced written to any contact of the Provider (see below the fact sheet), or per telephone. We take note of the date of posting by postal letter, and the date of the call by announcement per telephone. In case of postal announcement, the Provider accepts just certified post or package. The ordered product(s) can be sent back by courier service or by post to the Provider from the Customer.

7.18. The customer should be very particular about proper use of the product, because damages accused by not proper use impose the Customer!

7.19. More information about contract for work material and customer: 45/2014 (II. 26.) Gov. Degree can be seen here.

7.20. More information about the 2011/83/EU directive of European Parlament and Comisson can be seen here.

7.21. The customers can look up the Provider with claims using the here obtainable contacts.

7.22. The right of cancellation is only entitled to the customers that are qualified as Users by the Civil Code.

7.23. The enterprise does not have the right of cancellation, who proceeds in its profession, self-employment, or business activity.

7.24. The Procedure of enforcing the right of desist:

7.24.1. If the Customer wishes to enforce the right of desist, then he/she needs to send  the declaration about the intention of her/his desist to one of the contact details of the Service Provider.

7.24.2. The Customer enforces her/his right of desist on time, when she/he send the declaration of desist in 14 days, after she/he got the product. She/He only needs to send the declaration of desist in 14 days, if the customer wants to desist in writing. If the Customer would point out her/his desist by post, the date of posting is taken into account. If the Customer would point out her/his desist in e-mail or by telefax, the date of dispatching is taken into account.

7.24.3. The Customer is obligated to send back forthwith the product to the address of the Service Provider, but in in less than 14 days, counted from the sharing of the declaration of desist. The Customer only needs to send in less than 14 days, the product does not need to arrive in 14 days. This way the deadline is enforced. The client needs to pay any cost, which is in connection with the return.

7.24.4. The Service Provider is not obligated to pay back the additional costs for the Customer, if the Customer chooses a different transport mode, not the usual and cheapest mode, what was chosen by the Service Provider. The Customer can enforce her/his right of desist between the day of the contract and the day of the receipt of the product too.

7.24.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of desist can be enforced in 14 days, counted from the last product or part.

8. Warranties and guarantee


the bounded party fails, if the service is not according to the contract or to the qualities specified by the law at the time of the accomplishment. The bounded party does not fail, if the entitled party knew the fault in the time of the contract or she/he should have known the fault in the time of the contract.

The term, in the contract between the customer and the company, which is about the warranty that goods are of a specified quality and about the guarantee, is invalid, if this term is at the expense of the Customer.

Guarantee of requisites

8.1. In what kind of situation can the Customer exercise its right for guarantee of requisites?
The Customer (User) can exercise the guarantee of requisites against the enterprise, in case of not proper fulfilment according to the rules of Civil Codex.

8.2. What kind of rights are the customers legal due according to the guarantee of requisites?
The Customer can choose between the opportunities according to guarantee of requisites:

  • repair or exchange, except it is impossible for the Customer, or it is onerous cost for the enterprise
  • in case of no demand for repair, or exchange, proportional reduction of consideration is demandable, or the failure can be repaired for the cost of the enterprise by the Costumer or third person, or denounce the treaty
  • the customer can turn to an other guarantee of requisites, from the previously choice. The customer bears the cost of this process, except it was justified, or the enterprise gave ground to the turn.

8.3. What is the deadline for the customer of exercising the guarantee of requisites?
The customer is liable to announce the mistake immediately after recognition, but within 2 month after recognition. After the time of limitation – 2 years counting back from the fulfilment of the contract – guarantee of requisites can not be asserted. In connection with diet-supplements, energy-drinks etc. the guarantee of requisites can be exercised in the “best before” period.

8.4. Who is enforceable in connection with the guarantee of requisites against?
Customers can enforce guarantee of requisites against the Enterprise.

8.5. What kind of other conditions have of enforce the guarantee of requisites?
Within 6 month after fulfilling the contract, there is not any more conditions to enforce guarantee of requisites, but the announcement of the mistake, if the customer depose the product or the service has been given by the webshop run by the enterprise. After 6 month after fulfilling the contract, the customer is liable to prove, that the mistake has been existed at the time of fulfilling.

Product warranty

8.6. In what kind of situation can exercise the Customer its right for product warranty? jogával?
In case of mistake of the mobiliary (product), the user can exercise the right of the product warranty or guarantee of requisites.

8.7. What kind of rights are the customers legal due according to the product warranty?
The Customer can ask just for repair or replace of the broken product.

8.8. In what kind of case is qualified the product “broken”?
The product is broken, if it is not fit to the quality requirement at the time of placing on the market, or the product does not have the attributes, which are listed in the description of the producer.

8.9. What is the deadline for the customer of exercising the product warranty?
The product warranty can be enforced by the Customer within 2 years from the time of placing on the market. The right for exercising the product warranty is lost after this deadline.

8.10. Who is enforceable in connection with product warranty, and what kind of other conditions should be existed for enforcing?
The product warranty can just be set up against the producer or distributor. The mistake of the product should be proved by the Customer.

8.11. In what kind of case is the producer (distributor) relived of product warranty?
The producer (distributor) is relived of warranty, if it is proved:

  • the product has not been produced during business activity, or placed in the market
  • the mistake was not knowable at the time of placing in the market according to the science and technic
  • the mistake of the product is accused by adoption of officially rules

The producer (distributor) has to prove data enough to the relive.

Because of the same mistake relived of warranty and guarantee of requisites can not be enforced in the same time, collateral. After a successful enforcement of relived of warranty, guarantee of requisites can be enforced to the exchanged product against the producer.

8.12. Service Provider has no guarantee and warranty obligations for damages caused by erroneous or careless handling of the product after the transmission of the hazard or by overuse and other effects and non proper use of the product.

9. Procedure in case of right of guaranty

9.1. In the contract of the customer and the enterprise, the agreement can just depart to the advantage of the customer.

9.2. The Proof of contracting is the duty of the customer (by bill, or sales check)

9.3. The Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)

9.4. The Provider need to write a record about requirement of the guarantee and warranty of the customer.

9.5. The copy of the record should be send immediately, ascertainable to the customer.

9.6. If the Provider can not make a statement about enforceability of requirement of warranty or guaranty, the Provider should inform about the reason of rejection, and about the opportunity of turning to conciliation committee. The Provider is liable to inform the customer in 5 days.

9.7. The Provider need to keep the record for 3 years counting from the time of recording, and has to shown for the ask of control committee.

9.8. The Provider need to aim for complete the repair or replace within 15 days.

10. Mixed regulation

10.1. The provider has a right to impress a contributor to fulfill its liability. The Provider has the full amenableness because of the illegal acts of the contributor, as the Provider made the illegal act.

10.2. In case any part of this articles became void, illegal or unenforceable, it does not concern the other part of the articles.

10.3. If the Provider does not exercise the right according to this act, it can not mean adjuration. Any adjuration is just rightful with the special written declaration. If the Provider does not make stand for its cardinal right, or reserval for one time, does not mean adjuration.

10.4. The Provider and the Customer try to arrange case out of court.

11. Adjustment of complaints

11.1. The purpose of our shop is to fufill all the orders in good quality, for the satisfaction of the customer. If the customer has any plaint in connection of the contract or fulfillment of the contract, the plaint can be reported per telephone, e-mail or letter.

11.2. The Provider checks the claim immediately, and repair that. If the customer does not agree with the repair of the claim, or the check is not possible immediately, the Provider take a record immediately about the claim and the point of view. The customer get a copy as well.

11.3. The written claim will be answered in 30 days. In case of dismission, the Provider give a reasoned statement. The Provider keep the record and the copy of the record for 5 years and in case the Provider appropriate it for the control board.

11.4. We inform you, in case of the claim got declined, customers can apply for relief to the conciliatory proceeding with the following contacts.

11.5. In the case of a complaint the Customer may calls for the Hungarian Authority for Consumer Protection:

Based on the 387/2016. (XII. 2.) edict, firstinstance the regional organization, secondly the Pest Megyei Kormányhivatal acts in case of public administrations. The regional organizations can be found:

11.6. In the case of a complaint the Customer may calls for the Reconciliation Board given below:

Bács-Kiskun Megyei Békéltető Testület
Address: H-6000 Kecskemét, Árpád krt. 4.
Tel.: +36 76 501 525, +36 76 501 500
Fax: +36 76 501 538
Contact: Mátyus Mariann

Baranya Megyei Békéltető Testület
Address: H-7625 Pécs, Majorossy Imre u. 36.
PO. box: H-7602 Pécs, Pf. 109.
Tel.: +36 72 507 154
Fax: +36 72 507 152
Contact: Dr. Bodnár József

Békés Megyei Békéltető Testület
Address: H-5601 Békéscsaba, Penza ltp. 5.
Tel.: +36 66 324 976, +36 66 446 354, +36 66 451 775
Fax: +36 66 324 976
Contact: Dr. Bagdi László

Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Address: H-3525 Miskolc, Szentpáli u. 1.
Tel.: +36 46 501 091, +36 46 501 870
Fax: +36 46 501 099
Contact: Dr. Tulipán Péter

Budapesti Békéltető Testület
Address: H-1016 Budapest, Krisztina krt. 99.
Tel.: +36 1 488 2131
Fax: +36 1 488 2186
Contact: Dr. Baranovszky György

Csongrád Megyei Békéltető Testület
Address: H-6721 Szeged, Párizsi krt. 8-12.
Tel.: +36 62 554 250 /118
Fax: +36 62 426 149
Contact: Dékány László, Jerney Zoltán

Fejér Megyei Békéltető Testület
Address: H-8000 Székesfehérvár, Hosszúsétatér 4-6.
Tel.: +36 22 510 310
Fax: +36 22 510 312
Contact: Kirst László

Győr-Moson-Sopron Megyei Békéltető Testület
Address: H-9021 Győr, Szent István út 10/a.
Tel.: +36 96 520 202; +36 96 520 217
Fax: +36 96 520 218
Contact: Horváth László

Hajdú-Bihar Megyei Békéltető Testület
Address: H-4025 Debrecen, Petőfi tér 10.
Tel.: +36 52 500 749
Fax: +36 52 500 720
Contact: Dr. Hajnal Zsolt

Heves Megyei Békéltető Testület
Address: H-3300 Eger, Faiskola út 15.
PO. box: H-3301 Eger, Pf. 440.
Tel.: +36 36 416 660 /105
Fax: +36 36 323 615
Contact: Pintérné Dobó Tünde

Jász-Nagykun-Szolnok Megyei Békéltető Testület
Address: H-5000 Szolnok, Verseghy park 8.
Tel.: +36 56 510 610
Fax: +36 56 370 005
Contact: Dr. Lajkóné dr. Vígh Judit

Komárom-Esztergom Megyei Békéltető Testület
Address: H-2800 Tatabánya, Fő tér 36.
Tel.: +36 34 513 010
Fax: +36 34 316 259
Contact: Dr. Rozsnyói György

Nógrád Megyei Békéltető Testület
Address: H-3100 Salgótarján, Alkotmány út 9/a
Tel.: +36 32 520 860
Fax: +36 32 520 862
Contact: Dr. Pongó Erik

Pest Megyei Békéltető Testület
Address: H-1119 Budapest, Etele út 59-61. 2. em. 240.
Tel.: +36 1 269 0703
Fax: +36 1 269 0703
Contact: dr. Csanádi Károly

Somogy Megyei Békéltető Testület
Address: H-7400 Kaposvár, Anna utca 6.
Tel.: +36 82 501 000
Fax: +36 82 501 046
Contact: Dr. Novák Ferenc

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Address: H-4400 Nyíregyháza, Széchenyi u. 2.
Tel.: +36 42 311 544, +36 42 420 180
Fax: +36 42 311 750
Contact: Görömbeiné dr. Balmaz Katalin

Tolna Megyei Békéltető Testület
Address: H-7100 Szekszárd, Arany J. u. 23-25.
Tel.: +36 74 411 661
Fax: +36 74 411 456
Contact: Mátyás Tibor

Vas Megyei Békéltető Testület
Address: H-9700 Szombathely, Honvéd tér 2.
Tel.: +36 94 312 356
Fax: +36 94 316 936
Contact: Dr. Kövesdi Zoltán

Veszprém Megyei Békéltető Testület
Address: H-8200 Veszprém, Budapest u. 3.
Tel.: +36 88 429 008
Fax: +36 88 412 150
Contact: Dr. Óvári László

Zala Megyei Békéltető Testület
Address: H-8900 Zalaegerszeg, Petőfi utca 24.
Tel.: +36 92 550 513
Fax: +36 92 550 525
Contact: dr. Koczka Csaba

11.7. Reconciliation Boards take care of dispute of the consumers if it is not handled in judicial way. The aim of Reconciliation Boards is to make an agreement between the parties in order to settle the dispute of the consumers, but if it fails, they make a simple, effective and cost-effective decision to enforce the rights of the consumers. The Reconciliation Board gives advice at the request of the consumer or the Service Provider in connection with the rights of the consumer and the obligations of the consumer.

11.8. In case of online trading or cross-border dispute of consumers in connection with online service contracts, only the Reconciliation Board is assignee, which is working next to the Chamber commerce in Budapest.

11.9. If the Customer has complaint, she/he can use the Online Dispute Resolution. It only requires a registration in the system of the European Commission, click here. Then, after a log in, the customer can remonstrate via the online website:

11.10. In the procedure of the Reconciliation Board the Service Provider has mutual assistance obligation. Because of that the Service Provider needs to send answer to the Reconciliation Board and needs to have a person who is entitled to make an agreement on the audition. If the headquarter of the company is not registered in the county known by the chamber which is operating the regional reconciliation board, the obligation of the company in the co-operation is to offer the possibility of the written agreement based on the demands of the consumer.

12. Intellectual property rights

12.1. As a homepage, the “” qualified as an intellectual property, it is absolutely forbidden to download or multiply any content or any part of the webpage, republishing, storing, adapting and selling data of without the written consent of the Provider.

12.2. In case of a written permission data form the webpage or from the database can be adopted just with quotation of

12.3. The Provider reserves all the right for any elements of the services, domain-names, and second-domains, and for the commercial on the internet.

12.4. It is absolutely forbidden decoding or adapting the content, or detail of, creating usernames and password for unfair reasons, using application which can change the website or cause indexabelity.

12.5. The name “” is under legal protection of copyrights, it can be used just with the written permission of the Provider, except reference.

12.6. The customer accept because of use without permission, the provider is authorized for contractual penalty. The cost per pictures is 60.000 HUF (gross price), or 20.000 HUF (gross price) per words, The customer accepts this contractual penalty is not unconscionable, and customers should be sensible while browsing the page. In case of contravening property rights the Provider adjust notarial attestation of the act, which cost will be wore by the customer.

12.7. The labels and logos with the TM, CTM or R marking (also, but not only: SUGARBIRD, Love Collection, Covergirls) are under trade-mark protection, and the Service Provider has the exclusive right. The trade-mark(s) of the partner(s) of the Service Provider are displayed on the webpage with the consent of the partners. Only the owner of the trade-mark protection can give permission to use the trade-mark protected signs, in case of lack of written permission it is forbidden to use them in any form.

13. Privacy policy

The privacy policy is available and can be downloaded from the following webpage:

Budapest, 20. August 2019.

* You can download this privacy policy in PDF format (Hungarian).

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