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Returns

If you are not completely satisfied with your merchandise, you can return it to us within 30 days. The merchandise must be returned within 30 days after delivery in the original, unworn condition. We can offer you money refund, voucher or size exchange, if available.


Return guidelines

  1. Please fill out correctly the return form sent with the package. (If not found, please download the return form here.) Be sure to enter the correct order number, found in the confirmation email header. Make sure to return this form with your return, to make the refund process easier and faster.
  2. Please make sure that the return product(s) are in compliance with the return conditions.
  3. Your product(s) should be carefully packaged and sent back to our return address. Keep the tracking number of your return package so your package will surely reach us. We are not responsible for any undelivered package.
  4. Shipping costs incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.
  5. Once we receive the returned package, we will inspect the item(s) and review your order and form to confirm eligibility for refund. If refund criteria is met, we will issue a refund within 14 days back to the account you used to make your original purchase. For more information or assistance, please visit us at eu.sugarbirdfashion.com or email us at onlinestore@sugarbird.com.

Conditions of refund

Sugarbird reserves the rights to refuse returns if the following conditions are not met:


Online store customer service

In case of any questions please do not hesitate to contact us via email at onlinestore@sugarbird.com and we will get back to you within 2 working days.

Company name SUGARBIRD KFT.
Headquarters 1036 Budapest, Lajos u. 126–130.
Tax ID 13990688-2-42
Company registration number 09-893684
Telephone number +36 70 364 3620
(8am – 4pm Budapest local time CET/CEST)
Language of contact English, Hungarian

Return address

SUGARBIRD KFT.
eu.sugarbird.com
Budapest, Lajos utca 126-130.
Hungary
H-1036

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