If you are not completely satisfied with your merchandise, you can return it to us within 30 days. The merchandise must be returned within 30 days after delivery in the original, unworn condition. We can offer you money refund, voucher or size exchange, if available.
- Please fill out correctly the return form sent with the package. (If not found, please download the return form here.) Be sure to enter the correct order number, found in the confirmation email header. Make sure to return this form with your return, to make the refund process easier and faster.
- Please make sure that the return product(s) are in compliance with the return conditions.
- Your product(s) should be carefully packaged and sent back to our return address. Keep the tracking number of your return package so your package will surely reach us. We are not responsible for any undelivered package.
- Shipping costs incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.
- Once we receive the returned package, we will inspect the item(s) and review your order and form to confirm eligibility for refund. If refund criteria is met, we will issue a refund within 14 days back to the account you used to make your original purchase. For more information or assistance, please visit us at eu.sugarbirdfashion.com or email us at [email protected].
Conditions of refund
Sugarbird reserves the rights to refuse returns if the following conditions are not met:
- Removable seal: all Sugarbird products delivered with a removable seal. In case of return, the seal must be intact on the garment.
- the product has all original labels and accessories
- the product is unworn, undamaged and unwashed
- the product is not stained and contaminated
- the package returned within 30 days after the delivery
Online store customer service
In case of any questions please do not hesitate to contact us via email at [email protected] and we will get back to you within 2 working days.
||1112 Budapest XI. kerület, Repülőtéri str. 2/b.
|Company registration number
||+36 70 364 3620
(8am – 4pm Budapest local time CET/CEST)
|Language of contact
Budapest, Repülőtéri str. 2/b.